Phase 6 · Module 13 of 15Quadrant D · the change
Production, Monitoring, and Incidents
What happens after software is launched?
By the end: You understand how teams observe, troubleshoot, and maintain live software.
L1Production: a place with stakes~5 min○L2Logs, metrics, and the wall of dashboards~7 min○L3The four signals (and the numbers on the contract)~9 min○L4When the pager goes off~9 min○L5After the fire: debugging, root causes, and blameless truth~9 min○
What lights on your map here
productionmonitoringobservabilitylogmetricdashboardalerthealth checkerror ratelatency (RE: M10)throughputuptimedowntimesaturationdebuggingtracebugincidentoutageon-call engineerescalationrunbookincident commanderroot causeroot-cause analysispostmortemservice ownergraceful degradation (RE: M10)resilience
Recognition terms — you'll know they exist
SLOSLA
Named technologies
Splunk